Return Policy

Ink and Elm does not accept returns or exchanges.  Each and every backdrop goes through 3 quality inspections before shipping to ensure your backdrop arrives flawless. Each backdrop is a custom printed order and as such are non-refundable/non-exchangeable. In the very rare event that a backdrop arrives damaged or faulty, please contact us within 7 days of receiving your order. Any reports of damage after 7 days of tracking showing delivery will no longer be replaceable. Ink and Elm reserves the right to request a photo of the issue/damage (we are an internet only business therefore we cannot view the issue in person). 

Please note before purchasing that we will not make exceptions to return/exchange for the following reasons: 

• WRONG SIZE PURCHASED. Please measure out the size you are purchasing to make sure it will work for your needs. We cannot offer an exchange for wrong size purchased. 

• WRONG ITEM PURCHASED. Please be sure to confirm the items in your cart before checking out. 

• NOT ABLE TO ACHEIVE GOOD RESULTS IN YOUR PHOTO. Please understand we are not responsible for the results of a customer's photos and photography skills. For example, if a backdrop is printed white (visibly white in person) but you are achieving a tone other than white in your photo, please understand that the backdrop is not at fault. This is a result of lighting, camera settings, white balance, etc. and we cannot be held responsible for poor results. We can, however, assist with any questions and are more than happy to offer any tips to help you achieve the beautiful results our other customers achieve with their backdrops! 

• COLOR VARIANCE. Please keep in mind that all monitors are calibrated differently. Every computer screen, mobile device, tablet, laptop, etc are set at different color and resolution settings. Because of this, colors shown on your screen may slightly vary from the actual print. We cannot offer refunds, replacements, or exchanges due to slight color variance. 

• NOT LIKING A BACKDROP OR DESIGN RECEIVED. We cannot offer a return/exchange for not liking a design received. 

• LIGHTING ISSUES WITH BACKDROPS. All Ink and Elm Backdrops are printed on matte vinyl material, however, some designs (specifically darker designs) may require lighting adjustments. Ink and Elm will not be held responsible for the inability to achieve correct lighting on a backdrop (aka light bounce/glare); all backdrops have gone through thorough extensive testing before hitting the shop to ensure results with good lighting are achievable. If you are unfamiliar or uncomfortable with studio lighting, we recommend purchasing a small 2x2 size to test out or sticking to the lighter colored backdrops which do not require lighting adjustments. 

• ITEM SHIPPED BACK TO US OR NOT DELIVERED DUE TO AN INCORRECT/INSUFFICIENT ADDRESS. If an item is shipped back to our shop due to an insufficient address (or delivery refusal), we unfortunately cannot provide a refund. Instead, we will require a repayment of shipping costs to ship the item back out to you. Please be sure to double (and triple check!) your address at checkout. 

By purchasing from Ink and Elm, you are agreeing to the terms above. We appreciate your business!